Shipping policy

At Recophy, our goal is to bring you genuine relief as quickly and safely as possible. We partner with reliable global fulfillment centers to ensure your order reaches you securely.

Below is everything you need to know about our shipping process:

1. Order Processing Time Please allow 1 to 3 business days for our team to process and pack your order. Orders are not processed or shipped on weekends or holidays. Once your order has been processed, it will be handed over to our shipping carriers.

2. Where Do We Ship? Currently, we exclusively ship to the United States, Canada, and Australia to ensure the highest quality of delivery and customer service.

3. Estimated Shipping Times Because we ship directly from our specialized international fulfillment centers to keep the quality high and the prices fair, shipping times are as follows:

• United States: 7 - 12 business days

• Canada: 7 - 14 business days

• Australia: 7 - 14 business days

Note: While we do everything in our power to ensure your order arrives on time, occasional delays may happen due to high volume periods, weather conditions, or customs processing.

4. Shipping Costs We believe that getting relief shouldn't come with hidden fees. That’s why we offer Free Standard Shipping on all orders! 

5. Order Tracking You will not be left in the dark! As soon as your order ships, you will receive a Shipping Confirmation email containing your tracking number. You can click the link in the email or visit our "Track Your Order" page to see exactly where your package is at any time. Please allow 48-72 hours for the tracking information to update in the carrier's system.

6. Wrong Address Disclaimer It is the responsibility of the buyer to make sure that the shipping address entered is correct. If you realize you have made a mistake with your address, please contact us immediately at info@recophy.com We will do our best to change it, but if the order has already been processed or shipped, we cannot guarantee the change.